Frequently Asked Questions

General Questions about the Quality Street Matchmakers Free Gift Promotion

  1. How do I redeem my E-voucher?
  2. How do I participate in the Quality Street Matchmakers Free Gift Promotion and claim my gift?
  3. Do I need an email address to participate?
  4. Why do you need my email address?
  5. Do I need a postal address to participate?
  6. What personal information is required to participate?
  7. Do I need a mobile phone to participate?
  8. Do I have to be of a certain age to participate?
  9. Who is eligible to participate?
  10. Do I need a credit / debit card to participate?
  11. I am aged 16 or over but do not own a credit / debit card, how can I redeem my E-voucher?
  12. How long will the Promotion last?
  13. What Free Gifts are available as part of the Promotion?
  14. How do I redeem my E-voucher?
  15. I don’t have a printer, can I still participate?
  16. I am concerned about getting unwanted emails if I register with the Promotion.

Quality Street Matchmakers Unique Code Questions

  1. Which products are featured as part of this Promotion?
  2. I can’t enter my unique code.
  3. I can't read my Code - what do I do?
  4. How many times can I enter my code?
  5. I entered my code wrong, what do I do?

E-voucher Questions

  1. Can I choose which website to redeem my E-voucher on?
  2. How will I know which E-voucher I have been awarded?
  3. Can I save up E-vouchers to use on the partner website?
  4. Can I use my E-voucher more than once?
  5. Can I use my E-voucher to purchase an item of greater value?
  6. What will happen if I redeem my E-voucher against an item of a lower value?
  7. What will be the cost of delivery when using my E-voucher?
  8. How long will my E-voucher be valid for?
  9. I am having trouble redeeming my E-voucher at Zavvi.com or iwantoneofthose.com, what do I do?

Printing FAQs

  1. 1. How do I print my Zavvi.com or iwantoneofthose.com E-voucher?
  2. My printer isn’t working and I want to print my E-voucher.

Quality Street Matchmakers Account Questions

  1. I want to change my email address but can’t?
  2. I have forgotten my login details.
  3. I need to change some information that I entered for registration.
  4. How do I delete my account?

Quality Street Matchmakers Website Questions

  1. What is the verification code for?
  2. Do I need to install a Macromedia Flash Plugin if I enter online?
  3. I am unable to install the Macromedia Flash Plugin. What can I do?
  4. What are Cookies?
  5. Why are Cookies used on this website?
  6. Can I switch them off?
  7. Are my details secure on this website?
  8. What is the minimum browser requirement for this website?